NCUCPS North Carolina Utilities Commission

You must first let the utility company attempt to resolve your complaint prior to contacting the Consumer Services Division.

If you've contacted the utility and are unable to resolve your complaint, you can file a complaint with the Consumer Services Division and a staff person will assist you by investigating your complaint. To learn more about filing a complaint with the Consumer Services Division you may call (919) 733-9277 or you can use the online form for mailing.

Yes, I want to file a complaint: Complaint form

SLAMMING COMPLAINT FORM For use when a customer alleges that a long distance service or local service has been converted to another provider without the customer’s full knowledge and consent. Click here --> Slamming Complaint form