Public Staff Consumer Services Division

The Consumer Services Division handles complaints and offers dispute resolution to customers having difficulty with communications, electric, natural gas and water utilities under the jurisdiction of the NC Utilities Commission. Complaints may involve rates and tariffs, deposits, quality of service, billing disputes, unauthorized changes in long distance service, or other assorted issues.

Members of the Staff work generally with other members of the Communications, Electric, Natural Gas, Water, and Legal Division in expediting consumer concerns and issues. The North Carolina Utilities Commission does not have jurisdiction over municipal utility systems, electric or telephone membership corporations, internet, cable television, cellular telephones, or DSL.

Consumer Services Activities

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Before contacting Consumer Services, you must first attempt to resolve the problem directly with the utility company.

You must be the account holder or a legal representative for us to work with you.

Please have a pen and paper available for writing information about your case.

Please be available for 2-3 hours so that we may contact you regarding your case.

You may either Fax or e-mail the forms below if you prefer.

Fax Number: 919-733-4744

Email Address: Consumer.Services@ncmail.net

  Complaints

• Service Brochure
• Informal Complaint form
• Slamming Complaint form

  Slamming Information

  Respond to Consumer Utility Concerns in:

Electric Service
Natural Gas Service
Telephone Service
Water and Sewer Service

 

  Hot Topics

 Links - Helpful Utility Websites
 

We Can Be Reached At: