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Consumer Services
The Consumer Services Division can be reached in many different ways. We will try to help answer any general questions you have about public utilities.
Before calling:
1. You must attempt to resolve the problem directly with the utility company first. 2. You must be the account holder or a legal representative for us to work with you. If you are a contact person, we can only set-up short term payment arrangements for you. If you are a legal representative, please have the proper documentation available and ready to provide, if necessary. 3. Please have your billing statement and/or have all documentation readily available that will assist the analyst in the investigation. In addition, please have a pen and paper available to write, in case we give you information you may need. 4. Please be available for 2-3 hours (it may not take that long) so that we may contact you regarding your case. 5. You may call 1-866-380-9816 or 919-733-9277 or if you prefer, you may mail, fax or e-mail the below form. |
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(Please read before submitting a slamming complaint form)
The practice known as "slamming" is an alleged unauthorized conversion of a customer's local and/or long distance service to a telecommunications company without the informed consent of the customer.
If you feel you have been slammed, please fill out the below form and submit it to us with a copy of the billing statement showing the disputed charges (only submit the page(s) where the charge appears and the page that shows the description of the type of service they claim to be providing for you). You may submit this complaint via mail, fax or email.
For more detailed information, you may also refer to the NCUC Slamming Information page. |
For Consumer Assistance, call:1-866-380-9816 or 919-733-9277 |
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Public Staff NORTH CAROLINA UTILITIES COMMISSION |
